20hbajeHow quickly you receive your winnings after withdrawing depends mainly on two things – whether your KYC verification is complete and which payment method you've chosen.
- bKash & Nagad: With KYC completed, withdrawals typically take 3–7 minutes on average. Allow up to 30 minutes — most arrive well before that.
- Rocket: Typically 5–15 minutes.
- Bank Transfer: 2–4 business hours.
If it's been over 30 minutes, reach out via live chat — issues like this are usually resolved on the spot.
This happens occasionally and is almost always fixable. There's no need to panic.
Do this first: After depositing 15 minutes Wait it out. Network delays can occasionally slow things down, but the funds will credit on their own.
If it still hasn't arrived after 15 minutes:
Do this first: After depositing 15 minutes Wait it out. Network delays can occasionally slow things down, but the funds will credit on their own.
If it still hasn't arrived after 15 minutes:
- Take a screenshot of the transaction details from the bKash app – you'll need the transaction ID.
- 20hbajeOpen the live chat and type "deposit issue".
- Provide the transaction ID, amount, and time.
- The support team typically resolves issues and credits funds within 30 minutes.
Make sure you sent the deposit to the correct merchant number. Funds sent to the wrong number may take extra time to recover.
20hbajeThere are several common reasons an account may be locked at — each with its own solution:
Reason 1: Five consecutive incorrect password attempts
This is triggered automatically as a security measure. Wait 30 minutes and the lock will lift on its own. If the issue persists, contact us via Live Chat.
Reason 2: KYC Verification Required
Your account may be temporarily suspended before a large withdrawal or during a security review. Send a photo of your national ID to support@20hbaje.net – it's usually resolved within 24 hours.
Reason 3: Suspicious activity detected
If an unusual login location or betting pattern is detected, your account may be temporarily suspended as a security precaution. Verify your identity via live chat from your registered mobile number and it will be unlocked promptly.
Reason 4: You set a cooling-off period yourself
If you activate a cooling-off period or self-exclusion as part of responsible gaming, your account cannot be reopened before the set period expires.
Reason 1: Five consecutive incorrect password attempts
This is triggered automatically as a security measure. Wait 30 minutes and the lock will lift on its own. If the issue persists, contact us via Live Chat.
Reason 2: KYC Verification Required
Your account may be temporarily suspended before a large withdrawal or during a security review. Send a photo of your national ID to support@20hbaje.net – it's usually resolved within 24 hours.
Reason 3: Suspicious activity detected
If an unusual login location or betting pattern is detected, your account may be temporarily suspended as a security precaution. Verify your identity via live chat from your registered mobile number and it will be unlocked promptly.
Reason 4: You set a cooling-off period yourself
If you activate a cooling-off period or self-exclusion as part of responsible gaming, your account cannot be reopened before the set period expires.
For any account lock issue, live chat is your fastest option — average response time is 45 seconds.
20hbajeThe welcome bonus at 20hbaje is not added automatically – you need to claim it actively. Here's how:
- 20hbajeLog in to
- From the top menu Promotions Go to the page.
- Find the "Welcome Bonus" card and Claim Click the button.
- Then make your first deposit – minimum ৳500.
- A 100% deposit bonus (up to ৳5,000) will be credited to your bonus wallet.
If you deposit before claiming the bonus, you won't be eligible for the welcome bonus. Follow the steps in order.
A wagering requirement is the condition that specifies how many times you must bet the bonus amount before you can withdraw it. 20hbaje's welcome bonus wagering requirement is 5x।
Example calculation:
To track your progress, log in to your account → go to the Bonus section. You'll see how much of the wagering requirement you've completed, shown as a percentage.
Example calculation:
- You deposit ৳2,000 → you receive a ৳2,000 bonus.
- Wagering = ৳2,000 × 5 = ৳10,000 total must be wagered.
- Once the ৳10,000 wagering requirement is met, your bonus balance will become withdrawable.
To track your progress, log in to your account → go to the Bonus section. You'll see how much of the wagering requirement you've completed, shown as a percentage.
The bonus is valid for 30 days – if wagering isn't completed within this period, the bonus will be forfeited.
20hbaje Built as a full progressive web app – no separate download or installation needed. Access every feature directly from your mobile browser.
On Android:
On Android:
- Open 20hbaje.net in Chrome or Firefox.
- Tap the browser menu (three dots) → select "Add to Home Screen".
- Confirm the name → tap Add.
- On the home screen 20hbajeAn icon will be created – it looks just like a native app.
- Open 20hbaje.net in Safari.
- Tap the Share icon at the bottom → select "Add to Home Screen".
- Tap Add – a shortcut will be created on your home screen.
Keeping your browser up to date ensures the best performance. Use the latest version of Chrome or Firefox.
20hbajeAll popular payment methods in Bangladesh are supported:
Keep in mind when making payments:
Mobile Banking
bKash, Nagad, Rocket
Minimum: ৳500 | Instant
Minimum: ৳500 | Instant
Bank Transfer
All Bangladeshi banks
Minimum: ৳1,000 | 2–4 hours
Minimum: ৳1,000 | 2–4 hours
- Deposits and withdrawals are completely free — no service charges.
- Withdrawals are generally processed through the same method used for the deposit.
- Payment account name and 20hbajeThe name must match the one registered at 20hbaje – a mismatch may cause the transaction to be blocked.
- Each payment method has its own daily limit set by the operator.
Any new payment methods will be announced on the Promotions page.